AVAYA

IP Office

One-X System

Partner ACS

choosing a phone system

new communication system

add or connect locations
voice networking

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Voice Solutions

Avaya - IP Office

IP Office | The All-In-One Solution

If you are looking for a phone system that will grow with your business, look no further than the Avaya IP Office. This powerful new technology is a converged communications platform integrating voice, data and applications to deliver an all-in-one solution to meet your diverse and sophisticated needs. back to top

Avaya IP Office scales from 2 to 360 stations and is highly modular. This means (if you start with a 412 Base Module) you can expand to the maximum capacity of your system without having to replace any existing components. The platform connects to the public network via T1/PRI, analog loop start and analog ground start trunks. It can also be used to link your remote sites over data circuits. By using Avaya IP Office to connect your remote sites you can benefit from a high level of feature transparency between locations and even share a centralized voice-processing platform. back to top

Avaya IP Office Telephones

Avaya IP Office supports digital phone sets including the 4406, 4412 and 4424 phones, as well as the popular Avaya 2420 Screen Phone. Add a Voice Compression Module and you can use the Avaya 4602, 4606 4612, and 4624 IP Phones as well as the feature-rich 4620 IP Screen Phone.

Avaya IP Office Messaging & Call Handling

Avaya IP Office offers powerful applications such as Voicemail Pro which features queuing, call recording, integrated messaging and automated attendant. Phone Manager Pro is a personal productivity tool enabling call and voice mail control, simple point and click dialing and more from your desktop PC.

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Voice Networking

Using Small Community Networking, IP Office allows multiple Avaya IP Office systems to be linked together using a standard data network (including Frame Relay), providing feature transparency and advanced applications, such as centralized voice messaging.
System Administration
Using the IP Office Manager application, the System Administration functionality of IP Office lets administrators monitor, maintain, change or upgrade communications systems. back to top

Voice Conferencing

IP Office offers the Meet-me Conference Bridge, which supports conferences with up to 2 x 64 parties and may require conferees to have a PIN number to add a level of security to the conference (requires the VoiceMail Pro application).
Avaya IP Office Contact Center Solutions
Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met. back to top

Avaya IP Office Contact Center Solutions

Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met.

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